I was a patient in West Hills Hospital…for surgery which proved to be successful and un-eventful.
Upon my early morning arrival, I was appropriately greeted by a security attendant. I responded as to my purpose and he directed me to the Patient Access Services. My greeting to the department was cordial and professional. My pre-admission data was available to her on her computer station which allowed our encounter to be brief and un-eventful. When she was finished, she directed me to the Radiology department for a chest X-Ray. There, also, I was greeted in a very professional manner by a staff member and the Radiology Technologist. My procedure was completed without event.
I was then directed to Surgery admission. Please allow me to admit that ordinarily I am a very poor patient. But, at this point, I was comfortable and read fo the blade. My admitting diagnosis made by (a medical staff member) for hernia repair. My surgeon did an excellent job after which I was dispatched into the capable hands of the nursing staff in recovery. My wife was invited to my bed-side. She was made aware that I would not be discharged until later (in) the evening.
I was surprised when my son and grandson came to pick me up (after discharge)...I was told that (my wife) had an accident and was in the hospital Emergency Room. A hospital employee wheeled me to the ER. The staff (in the ER) was busy collecting blood samples.
Please allow me to tell you that you administer a quality hospital and should be proud of your qualify staff of professionals.